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AJ Handyman Pending Work Policy

Effective Date: [01/12/2024]

At AJ Handyman, we are committed to delivering high-quality services on time. However, certain situations may cause work to be delayed or temporarily paused. This Pending Work Policy outlines how we manage incomplete or delayed projects to ensure transparency and fairness.

1 

Definition of Pending Work

Pending work refers to any project or task that has been initiated but is not yet completed due to:

  • Unforeseen circumstances (e.g., weather, supply shortages).

  • Client-initiated changes or delays.

  • Outstanding payments or approvals.

2

Communication

  • Client Notification:

    • If work is delayed or paused, clients will be notified promptly via phone, email, or written notice.

    • The notification will include the reason for the delay, the current status, and the next steps.

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  • Updates:

    • Regular updates will be provided to clients about the progress of the pending work.

3

Reasons for Pending Work

Work may be delayed or paused due to:

  • Weather Conditions: For outdoor projects like landscaping or concreting, unsafe or unsuitable weather may cause delays.

  • Material Availability: Delays in receiving required materials from suppliers.

  • Client Delays: Pending decisions, approvals, or payments from the client.

  • Unforeseen Circumstances: Situations such as worker unavailability, equipment failure, or other emergencies.

4

Rescheduling and Timelines

  1. Rescheduling:

    • We will work with the client to establish a new timeline for completing the pending work as soon as possible.

    • Priority will be given to pending projects based on the original schedule and client needs.

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  1. Timeline Adjustments:

    • If the delay is caused by external factors, the timeline may be extended proportionally.

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Payment Terms for Pending Work

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  1. For Completed Portions:

    • Payment for completed stages of the project will be due as per the original agreement.

  2. Outstanding Payments:

    • Pending work caused by non-payment will only resume once the outstanding balance is cleared.

  3. Additional Costs:

    • If delays lead to additional costs (e.g., material price changes, extra labor), these will be discussed and agreed upon with the client before resuming work.

Client Responsibilities

Clients are responsible for:

  • Providing timely approvals or decisions necessary for project continuation.

  • Ensuring access to the worksite on scheduled days.

  • Making payments as per the agreed terms to avoid unnecessary delays.

Cancellation of Pending Work

  1. Client-Initiated Cancellation:

    • If the client chooses to cancel pending work, payment will be required for all completed portions and any materials purchased specifically for the project.

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  1. AJ Handyman-Initiated Cancellation:

    • If we are unable to resume work due to prolonged delays or other factors, the client will be notified, and any remaining balance for unused materials will be refunded.

Handyman

AJ HANDYMAN

Dispute Resolution

If disagreements arise regarding pending work, we encourage open communication to resolve the issue amicably. Clients may contact us directly to discuss concerns.

Contact Information

For inquiries or assistance regarding pending work, please reach out to us:

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By agreeing to our services, you acknowledge and accept the terms of this Pending Work Policy. We appreciate your patience and understanding as we work to deliver the best results for your project.

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