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Carpentry Work

AJ Handyman Privacy Policy

Effective Date: [01/12/2024]

AJ Handyman is committed to protecting the privacy and personal information of our clients, employees, and visitors. This Privacy Policy outlines how we collect, use, disclose, and store personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services or accessing our website, you agree to the practices described in this policy.

1. Scope

This Privacy Policy applies to all personal information collected by AJ Handyman, including information collected via our website, email, phone, and other business operations.

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2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and any other details required to provide our services.

  • Financial Information: Payment details for billing purposes.

  • Service Information: Information about the requested handyman services, including property details and specific project requirements.

  • Website Data: Cookies, IP addresses, and usage data to improve our website functionality.

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We collect information directly from you, through our website forms, email, or phone interactions, or via third-party platforms you authorise.

3. How We Use Personal Information

Your personal information is used to:

  1. Provide, manage, and improve our services.

  2. Communicate with you about appointments, quotes, and updates.

  3. Process payments and issue invoices.

  4. Comply with legal and regulatory requirements.

  5. Enhance our website and user experience.

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4. Disclosure of Information

We do not sell or share your personal information with third parties except under the following circumstances:

  1. Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors).

  2. Legal Compliance: When required to comply with legal obligations, court orders, or government authorities.

  3. Business Transfers: In the event of a business merger, acquisition, or transfer, your information may be included as part of the transaction.

All third parties we engage are required to adhere to strict confidentiality and privacy requirements.

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5. Data Storage and Security

We take reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Measures include:

  • Secure data storage systems.

  • Encryption for sensitive data.

  • Regular security audits and updates.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure.

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6. Access and Correction of Information

You have the right to:

  1. Request access to your personal information.

  2. Request corrections if your information is inaccurate or outdated.

To make a request, contact us using the details provided below. We may require verification of your identity before fulfilling your request.

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7. Complaints and Concerns

If you believe your privacy has been breached, you can contact us to address your concerns. We aim to resolve all complaints promptly in accordance with the Australian Privacy Principles.

If you are unsatisfied with our response, you may escalate the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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8. Use of Cookies and Website Data

Our website may use cookies to improve functionality and user experience. You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use some features of our website.

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9. Changes to This Policy

We may update this Privacy Policy to reflect changes in legal requirements or business practices. Updates will be posted on our website, and the revised date will be indicated.

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10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your rights, please contact us:

  • Email: [ajhandyman.vic@gmail.com]

  • Phone: [+614 341 336 76 ]

  • Address: AJ Handyman, Melton, Victoria, Australia

  • Website: ajhandyman.com

By engaging with AJ Handyman, you acknowledge and agree to the practices described in this Privacy Policy. Thank you for trusting us with your property maintenance needs.

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