AJ Handyman Upfront Payment Policy
Effective Date: [01/12/2024]
At AJ Handyman, we strive to provide quality services with transparency and efficiency. To ensure smooth project execution, we have established an upfront payment policy for certain services. This policy outlines the conditions, reasons, and terms associated with upfront payments.
Purpose of Upfront Payments
Upfront payments help secure your booking and cover initial project costs, including:
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Procuring materials and equipment.
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Allocating time and resources for your project.
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Ensuring commitment from both parties to proceed with the agreed service.
2. Services Requiring Upfront Payments
Upfront payments are typically required for:
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Material-Dependent Projects: Jobs that require purchasing specific materials (e.g., concreting, welding, plastering).
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Large-Scale or Long-Duration Projects: Projects exceeding a specified budget or requiring multiple workdays.
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Customized Services: Tailored projects involving unique requirements or designs.
The amount required will be clearly communicated during the quoting process.
3. Upfront Payment Amount
The upfront payment is typically calculated as:
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50% of the total quoted amount for projects requiring materials.
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A flat deposit for smaller or recurring services, as specified in the quote.
The exact amount will be discussed and agreed upon before commencing the work.
4. Payment Methods
We accept the following payment methods for upfront payments:
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Direct bank transfer
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Credit/Debit cards
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Online payment platforms (e.g., PayPal or other agreed systems)
Payment details will be provided with your official quote or invoice.
Refund and Cancellation Policy
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Customer-Initiated Cancellations:
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Before Work Commences: A refund of the upfront payment may be issued, minus any costs incurred for materials already purchased or administrative fees.
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After Work Has Begun: No refund will be issued for work already completed or materials purchased.
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AJ Handyman-Initiated Cancellations:
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If we are unable to complete the project for any reason, you will receive a full refund of the upfront payment.
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6. Terms and Conditions
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Work will not commence until the upfront payment has been received and cleared.
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Non-payment of the upfront amount within the agreed timeline may result in the cancellation of your booking.
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Final payment for the project is due upon completion unless otherwise specified in the written agreement.
7. Dispute Resolution
If you have concerns regarding upfront payments, refunds, or project execution, please contact us directly. We aim to resolve all disputes amicably and efficiently.
8. Contact Information
For questions or clarifications about this policy, please contact:
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Email: ajhandyman.vic@gmail.com
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Phone: +61434133676
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Website: ajhandyman.com
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Address: AJ Handyman, Melton, Victoria, 3338 Australia
By agreeing to our services, you acknowledge and accept the terms outlined in this Upfront Payment Policy. Thank you for choosing AJ Handyman for your property maintenance needs.